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Warranty

NIX & Nixplay One (1) Year Manufacturer's Limited Warranty

If you are located in the UK or EU, please see our UK and EU Warranty Information, click here

NIX & Nixplay digital photo frames are products designed and manufactured by Creedon Technologies here after designated by "The Company".

The Company warrants the product hardware components ("Product") against defects in material and workmanship when used in accordance with The Company's documentation ("Documentation") for a period of one (1) year after the date of original purchase ("Manufacturer's Warranty Period") from The Company or The Company's authorized reseller. If a hardware defect arises and a valid claim is received within the Manufacturer's Warranty Period, at its option and to the extent permitted by law, The Company will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts; (2) exchange the Product with a new Product or refurbished Product that is at least functionally equivalent to the original Product or (3) refund the purchase price of the Product.

When a Product or part is exchanged, any replacement Product becomes your property and the covered product ("Covered Product") becomes The Company's property. Parts provided by The Company in fulfilment of its warranty obligation must be used in Products for which the warranty service is claimed.

When a refund is given, the Covered Product for which the refund is provided must be returned and becomes The Company's property. If we do not receive the Covered Product within thirty (30) days of your receipt of the replacement Product, you will be responsible for paying the full retail price of the replacement Product and a shipping and restocking fee, which may be charged to your credit card.

These Warranty conditions are applicable for purchases made within the USA, Canada, and Japan.

If you purchase from any of these countries but use the frame in a different country, and require warranty service, you will be responsible for the shipping costs back to the country where the Product was originally purchased. We will also be unable to ship a replacement or repaired Product to any country outside of the USA, Canada, and Japan, where it was first purchased.

Lifetime Warranty Terms and Conditions

As part of Nixplay Plus, ("Nixplay Plus") Members are entitled to an Lifetime Warranty ("Lifetime Warranty") offering by Nixplay.

The Lifetime Warranty will cover any one (1) of the frames paired to the Members account. This coverage is an extension of the manufacturer's limited warranty, as described above.

How it works:

1.) Nixplay Plus Membership accounts are provided one (1) Lifetime Warranty allocation for which Members may designate an eligible frame.

  1. Eligible frames are defined as any frame(s) that has concluded its one (1) year manufacturer's limited warranty and has been actively paired to the Nixplay Plus Members account within the one (1) year Manufacturer's Warranty Period. Frames that have concluded their one (1) year manufacturer's limited warranty prior to an active Membership are NOT eligible.

  2. A subscriber may have multiple eligible frames under the same Membership account, but as part of the Nixplay Plus Membershop program rules, they have only one (1) Lifetime Warranty allocation per Membership which, once designated, cannot be transferred..

  3. Any lapses in Membership would void all Lifetime Warranty eligibility of any frames and any Lifetime Warranty allocations under that account.

2.) To make an allocation and register a claim on a frame, contact Nixplay Customer Service at support@nixplay.com.

3.) Lifetime Warranty claims may only be claimed for a designated frame. Customer Service will assist the customer in determining this by matching the customer's Nixplay Plus Membership plan, proof of frame purchase, the frame's pairing history and registered username connected to the Nixplay account.

4.) Once this is determined, and an eligible frame is designated; the allocation is bound to the designated frame whilst the Nixplay Plus Membership remains active. Warranty claims may be made on the original designated frame, even if it is a replacement, repaired or refurbished.

5.) Members claiming Lifetime Warranty must send in the frame (the "Covered Product"), at their own cost, to The Company for assessment. This is subject to prior agreement with the Customer Service Team. No further actions will be taken until the Covered Product is received unless otherwise agreed with the Customer Service Team.

6.) After assessment The Company will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts; (2) exchange the Product with a new Product or refurbished Product that is at least functionally equivalent to the original Product or (3) refund the purchase price of the Product.

7.) To validate coverage, please ensure you keep all proofs of purchases, such as sales receipts for the purchase of the Product.

RENEWAL AND CANCELLATION

This Lifetime Warranty is part of the Nixplay Plus Membership. and remains in force whilst the Membership is active. Your Membership automatically renews and you will be charged a fee until cancelled by you or us. You may cancel your Membership at any time. All sales are final and The Company will not refund any amounts paid. The Company reserve its rights to change the price or program rules at any time. At no time will you be charged without your prior knowledge and consent.

If you purchase the Nixplay Plus Membership through an AppStore, such as Apple or Google Play, you must use the tools made available by those services to cancel it.

If your Nixplay Plus Membership is cancelled the Lifetime Warranty program is also immediately terminated.

EXCLUSIONS AND LIMITATIONS

The Company will have no warranty obligation with respect to the following circumstances ("Exclusions") ("Ineligible Products"): (i) a Product that has no defects in materials or workmanship, (ii) Products with defects that are not reproducible by The Company, (iii) Products marked as 'sample' or sold 'AS IS', (iv) Products whose serial number has been defaced or removed or receipts that are found to have been tampered or modified, or (v) Products that have been subject to: (a) any modifications, alterations, repair, or servicing by any party other than The Company or The Company's authorized representatives; (b) handling, storage, installation, testing, or use not in accordance with the applicable Documentation; (c) abuse, negligence, neglect, burglary, theft, accidents or misuse, failure caused by a voltage converter and/or applying incorrect voltage to the Product; (d) any breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; (e) normal wear and tear, corrosion, rusting or stains; (f) cosmetic damage to the Products, including but not limited to scratches and dents that do not otherwise affect the functionality of the Product; or (g) any Acts of God, including fire, flood, tornado, earthquake, hurricane, excessive snow, lightning, riot, insurrection, act of war or other disasters. Benefits under this Lifetime Warranty are non-transferrable or assignable to any other third parties.

Ventilation policy:

The slots and openings on the frame are provided for necessary ventilation. To ensure reliable operation and to protect it from overheating, these slots and openings must never be blocked or covered. If the frame is to be Wall-Mounted, please leave a gap between the speaker area and the wall, ensuring the room is adequately ventilated.

WARNING: There is a risk of hardware damage. Never place the digital photo frame in a confined space, such as a bookcase or built-in cabinet, unless proper ventilation is provided. Failure to do this, and subsequent damage to the frame will void your warranty.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the warranty coverages will not, under any circumstances, whether incidental, consequential or punitive, extend to any loss or injury to a person or loss or damage to property or any direct or indirect loss and damages including but not limited to losses incurred due to any delay in rendering service, or any loss of business, profits, revenue or anticipated savings.

All implied warranties of merchantability or fitness for a particular purpose are limited to the duration of this warranty period. The Company disclaims all other expressed or implied warranties or conditions.

For consumers in jurisdictions who have the benefit of consumer protection laws or regulations, the benefits conferred by this warranty are in addition to all rights and remedies provided under such laws and regulations, some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so some or all of the above limitations may not apply to you.

OBTAINING WARRANTY SERVICE FROM NIXPLAY

Please access and review the online help resources referred to in the Documentation accompanying this hardware Product before requesting warranty service. If the Product is still not functioning properly after making use of these resources, please contact our representatives at support@nixplay.com.

To learn more about our Shipping and Returns policies, click here.

OBTAINING WARRANTY SERVICE COVERED FROM 3RD PARTIES

We currently sell our digital photo frames and equipment officially through the following online sales channels and authorized resellers:

USA:

Canada:

UK:

EU:

Japan: